Refund policy
Our promise. We take pride in our products and we're only happy when you're happy. If something isn't right, we're here to make it right.
30-day returns
You may request a return within 30 days of delivery. To be eligible, items must be unused, undamaged, and in their original packaging. To start a return, email support@smallsilvers.com with your order number and the reason for the return, and we'll send you instructions.
Resizing
We always offer a free single round of resizing within 30 days of delivery. Comfort of fit is important if you're to enjoy your ring for a lifetime.
Beyond 30 days, get in touch and we'll still offer free-resizing, but we'll kindly request that you cover postage both ways.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery at support@smallsilvers.com with your order number and clear photos of the item and packaging. We'll arrange an item collection and offer a replacement or a full refund to suit your requirements.
Items lost in transit
If tracking shows your order hasn't arrived within the estimated delivery window, contact us and we'll open an investigation with the courier service. If the order is confirmed lost, we'll send a replacement or issue a full refund.
Non-returnable items
We can't offer refunds on custom or personalised items; however, we will always be here to support for issues on quality of sizing.
Return shipping
- Change of mind: the customer covers return shipping.
- Damaged, defective, wrong, or lost items: we cover all costs.
Refunds
Once your return is received and inspected (or a claim is approved), we'll notify you and process your refund to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear.
Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, before they enter processing. After that, we may not be able to cancel, but you can still use our 30-day return process once the item arrives.
Contact
Questions about a return? Email support@smallsilvers.com and we'll reply within 1 business day.