Shipping policy

Shipping Policy

Processing time

All items are made to order here in Lancashire, UK. Please allow 1–2 business days to craft your piece before it's dispatched. During busy periods (such as the run-up to Christmas), processing may take slightly longer — any known delays will be flagged on the site.

UK Shipping

  • Free UK postage on all orders, sent via Royal Mail.
  • Tracked delivery, with estimated delivery of 2–3 business days after dispatch.
  • You'll receive a tracking link by email as soon as your order ships.

International Shipping

We ship worldwide via Royal Mail International Tracked.

  • Estimated delivery: 5–14 business days after dispatch, depending on destination and customs processing.
  • International shipping costs are calculated at checkout based on destination and package weight.

Customs, Duties, and Import Taxes

Shipping to the United States

Orders to the US are sent using Royal Mail's Postal Delivery Duties Paid (PDDP) service. This means applicable US duties are collected upfront at the point of posting and included in what you pay at checkout — you won't be charged additional duties or fees on delivery.

Everywhere Else

For all other destinations outside the UK, your order may be subject to import duties, taxes, or customs fees charged by your country upon arrival. These charges are outside our control and are the responsibility of the recipient. We're unable to predict the exact amount, as it varies by country and is set by local customs authorities.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. If you haven't received tracking within 3 business days of ordering, please get in touch.

Delays

While we take care to dispatch orders promptly, we're not responsible for delays caused by the courier, customs processing, or other circumstances outside our control. Estimated delivery times are just that — estimates, not guarantees.

Lost or Delayed Parcels

If your tracking shows no movement within the estimated delivery window, please contact us and we'll open an investigation with the courier. See our Refund Policy for how we handle confirmed lost items.

Packaging

All items are packaged in organza bags, chosen to be reusable rather than single-use. Wherever possible, we ship in slim, discreet packaging to reduce size and weight, using recycled and recyclable materials — from recycled bullion products to recyclable envelopes. Re-use, re-purpose, re-cycle.

Contact

Questions about your shipment? Email support@smallsilvers.com and we'll reply within 1 business day.